House of TCG Legal

Terms and Conditions

Last updated: 9 September 2026

These Terms and Conditions govern use of houseoftcg.co.za and purchases from House of TCG. They must be read with our Privacy, Cookie, Returns and Refunds, and Shipping and Delivery policies.

Consumer rights prevail. Nothing in these Terms excludes, limits, or waives a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), POPIA, or other applicable South African law. If a clause conflicts with a mandatory legal protection, the law prevails and the remaining clauses continue to apply.

1. Supplier information

Trading name: House of TCG
Supplier / legal name: House of TCG
Place of registration: South Africa
Website: https://houseoftcg.co.za
Email: info@houseoftcg.co.za

2. Eligibility and authority

You must have legal capacity to transact. If you are under 18, a parent or legal guardian must authorise and supervise the purchase. If you buy for a business or another person, you confirm that you are authorised to bind that person.

3. Product information and availability

We take reasonable steps to display accurate descriptions, images, prices, variants, quantities, and availability. Screen settings and manufacturer packaging may cause minor visual differences. Product images are illustrative unless a listing expressly promises the exact pictured item or condition.

Trading-card products may contain randomised contents. No particular card, rarity, pull rate, or resale value is promised unless expressly stated. Stock, back-orders, and pre-orders remain subject to availability, supplier allocation, and disclosed per-customer limits.

4. Prices and payment

Prices are displayed in South African rand (ZAR). The checkout shows product totals, discounts, delivery charges, and the final amount before payment. Tax is dealt with according to our actual VAT status and the invoice issued for the transaction.

Online payments are processed by PayFast. We do not store full card details. An order is treated as paid only after reliable payment confirmation. A bank or payment-provider message does not remove our obligation to verify the payment against the correct order and amount.

5. Review, correction, and placing an order

Before proceeding to payment, you can review the products, variants, quantities, customer details, shipping method, delivery information, discounts, and total; correct details; remove items; or leave checkout without placing the order. Please use these controls to correct errors before payment.

Selecting Proceed to Payment records an order and confirms that you have had an opportunity to review the transaction and that you agree to these Terms and the linked policies. You can save or print these pages using your browser.

6. Order acceptance and records

Your checkout submission is an offer to buy. An automated acknowledgement confirms receipt, not necessarily final acceptance of unavailable or allocation-dependent stock. A contract for available goods is concluded when we accept the order, ordinarily through verified payment and order confirmation, subject to mandatory law.

We retain an electronic sales record as described in the Privacy Policy. You should retain your order confirmation and invoice. Contact us with your order number if you need a copy.

7. Pre-orders and allocation

Pre-order release dates are estimates supplied by manufacturers or distributors and may change. Where a listing states that a product is allocation dependent, the requested quantity is not guaranteed until supplier allocation is confirmed. If we cannot supply all or part of a paid order, we will offer the remedies described in the Returns and Refunds Policy and provide a monetary refund where the law requires one.

A customer cancellation of an advance order may attract only a reasonable charge where section 17 of the CPA permits it. No charge applies where prohibited by law.

8. Delivery

Available delivery methods, charges, and required address or locker fields are shown at checkout. Delivery is governed by our Shipping and Delivery Policy. Unless a different period is agreed for a pre-order, back-order, special order, or disclosed product, we will perform within the period required by ECTA and applicable consumer law.

9. Cancellations, returns, defects, and refunds

Cooling-off rights, defective-goods remedies, cancellations, return costs, refunds, store credit, opened randomised products, and pre-order shortfalls are governed by our Returns, Refunds, Cancellations and Store Credit Policy. That policy does not replace or restrict mandatory CPA or ECTA rights.

10. Promotions, discounts, and store credit

Promotion and coupon conditions displayed with an offer form part of these Terms. Unless stated otherwise, offers cannot be combined, have no cash value, and apply while qualifying stock lasts. Store credit is recorded against the relevant customer and may be used only as lawfully agreed. Where a customer is entitled to money, store credit will not be forced in place of a monetary refund.

11. Obvious errors

We may correct an obvious technical, typographical, pricing, stock, or quantity error in a manner permitted by law. We will not rely on this clause to avoid a transaction merely because a product later becomes more valuable. If an affected order is lawfully cancelled, amounts required to be repaid will be refunded.

12. Lawful website use

You may not attempt unauthorised access, interfere with security or operation, upload malicious material, scrape the site in a way that harms availability, impersonate another person, evade quantity limits through duplicate identities, or use the store for fraud or unlawful conduct. Reasonable access restrictions may be applied to protect the store and customers.

13. Intellectual property

House of TCG site content, original text, branding, and design are protected by applicable intellectual-property law. Third-party game, product, character, and manufacturer marks remain the property of their owners. Product listings do not imply sponsorship unless expressly stated.

14. Third-party services and links

PayFast, couriers, locker providers, social networks, and linked websites operate under their own terms and privacy notices. We remain responsible for obligations that South African consumer law places on us and do not exclude liability merely because an operator assists us.

15. Warranties and liability

Goods carry the warranties and remedies required by the CPA. To the fullest extent lawful, neither party is liable for indirect or consequential loss that was not reasonably foreseeable and not caused by a breach of a mandatory duty. Nothing excludes liability for fraud, gross negligence, death or personal injury caused by negligence, defective goods where liability cannot be excluded, or any other liability or consumer remedy that law prohibits us from limiting.

16. Events outside reasonable control

Supplier delay, courier disruption, natural disaster, infrastructure failure, industrial action, government action, or similar events may delay performance. We will communicate material delays and take reasonable steps to reduce their effect. This clause does not remove cancellation, refund, delivery, or other rights that apply by law.

17. Privacy, cookies, and marketing

Personal information is handled under our Privacy Policy. Optional analytics is controlled through the Cookie Policy. Direct marketing is sent only as permitted by POPIA and must contain a free way to unsubscribe.

18. Complaints and dispute resolution

Please submit a complaint through our contact form with the order number, issue, desired resolution, and supporting records. We will try to resolve it in good faith. This does not prevent a consumer from approaching the Consumer Goods and Services Ombud where applicable, the National Consumer Commission, the National Consumer Tribunal, a provincial consumer authority, the Information Regulator for privacy matters, or a court with jurisdiction.

19. Electronic communications and notices

Order communications are sent to the email address supplied by you. A notice sent to us is treated as received when we acknowledge it in writing, unless applicable law provides otherwise. Keep contact details accurate and retain delivery and payment confirmations.

20. Governing law, severability, and changes

South African law governs these Terms. If a provision is unlawful or unenforceable, it is limited or severed only to the extent necessary and the rest remains effective. Updates apply prospectively from the displayed date and do not retrospectively remove accrued consumer rights.